General questions

According to Netcraft Web Server’s Survey for January 2014 nginx is now the second most widely used Web server and it has overtaken Microsoft IIS (Internet Information Server) for all active sites. The nginx has also gained market share among all sites, compared to its competitors Apache, Microsoft and Google.

By studying the Web server W3Techs rankings (31/12/2014) we can assume that higher traffic sites trust nginx the most and  is used by 42.7% of the Top10.000 sites and 42.3% of the world’s Top1.000 sites while Apache comes in second place with 35.6% and 28.6% respectively, including Facebook, Zappos, Groupon, Hulu, Dropbox , CNN, SourceForge, WordPress, GitHub, typo3.org, jquery.com and magentocommerce.com. Wikipedia uses nginx as a SSL termination proxy (see Fig. http://en.wikipedia.org/wiki/Nginx#Usage ).

Sources:

  1. Netcraft: http://news.netcraft.com/archives/2014/04/02/april-2014-web-server-survey.html
  2. W3Techs: http://w3techs.com/technologies/cross/web_server/ranking

Website load time is just one of the more than 200 ranking factors influencing the search index. Nevertheless, it is an important factor when it comes to be listed the crucial “a bit better” than the competition and higher in the search engines.

Regardless of how we rank in search results, a slow loading page will discourage your visitors from using your website. Thus, short loading times mean higher conversion rates.

Finally, it is important due to the rapid usage of mobile devices and mobile (low bandwidth) Internet that your website loads quickly and with the minimum possible file sizes.

We are not an anonymous mass Hoster, but we focus on quality and exceptional service. This comes at a price…

This includes that we do not run a call center, but you have a fixed contact person who takes care of all the problems. Finally, there is some kind of managed hosting, where we ensure that everything works.

Further into our products a considerable degree of specialized knowledge when it comes to websites to make fast and reliable (Tags: caching technologies, nginx configuration), and this know-how can be found in this form only with us. We are also one of the few hosting worldwide offering the nginx web hosting.

Our servers infrastructure have been optimized and the maintenance of this setup and the continuous server monitoring are time-consuming and costly. On each of our servers there is only a small number of websites‘ hosted, allowing us to ensure the performance and reliability of our services. We try to treat our customers the way we want to be treated.

Therefore, we are confident that our services are not expensive! …or as we say: “You get what you pay for”.

Many hosting providers allows you to book as a customer with a certain amount of web space and then share it with several websites (many or even unlimited sub-domains). This usually leads to overloaded and slow servers because some customers may abuse the scheme or because the provider does not have control on how many websites running on a server.
We understand that due to the low subscription price to try and actually host as many websites as you can on the same server to overcome the loss.

For our ultra-fast high-performance hosting services, we naturally follow a completely different way. Only one Domain is allowed with a hosting plan. This gives us full control over our servers’ performance and you, as a customer, have the assurance that your website will be always fast.

Of course you can operate multiple web applications within a domain, as long as they are thematically at the same Site. Many shop owners are using shop software (eg Magento, shop goods, OXID, etc.) along with a blog (eg WordPress).

If you choose to add another domain to your hosting plan, it will operate under its’ own resources (eg RAM, traffic, WebSpace etc.)

Since different web applications make differing demands on the hardware, it makes no sense, in our view, to answer this question with a fixed number. The final number of sites on a server depends not only on the requirements of Web applications from the load, causing the individual sites from. A purely static HTML page with 100 page views a day will naturally produce far less load on a server as a dynamic PHP-shop system with database connectivity with 100,000 page views a day.

We always hosted per server only so many websites that the speed of a website does not suffer from the other sites, ie, if your website is the only one on one server or one of several – you will notice with respect to the speed of your page no difference , This is partly because nginx as opposed to Apache very economical with server resources bypasses (memory, processing power), on the other hand, we can at the server availability generous leeway, so that peak loads will not lead to problems. To ensure this, we carry on our servers by constant load monitoring.

We are located in Europe/Greece (GMT +2).

Questions about my Order

We provide you with your hosting account usually within 24 hours a day, so that you can begin setting up your page, your e-mail accounts, etc..

It Goes Without Saying. If you need more than the domains included in your web hosting package, you can always re-order . About the order You can enter up to 10 domains at once to reorder. Important: the additional domains are calculated annually in advance.

To obtain additional domains, SSL certificates, or its own IP address, please use the corresponding order:

Technnical questions

All Web sites that work under Apache with PHP running under nginx , regardless of whether you use WordPress, Drupal, Joomla, Typo3, Contao, Magento, shop goods, PrestaShop, Redaxo, etc. concrete5.

There is a small difference: For performance reasons, nginx does not support .htaccess files, ie, etc. Rewrite Rules are not placed directly in the nginx configuration. Here we come to you with our top support into play: we accept the nginx configuration for you and ensure that your site is in good hands with us.

It’s not magic: For the known content management systems there are proven nginx configurations, which only need to be easily adapted if necessary.

The nginx developers have made ​​performance reasons decided not to support .htaccess files. The problem would namely that on every page request in all directories that are in the path to the file you wanted to look past the top of your .htaccess file and it should then evaluate what would make the Web more slowly and produce more disk load nginx.

Here we come to you with our top service into play whenever you want to customize the configuration for your website, we take in consultation with you the nginx configuration and ensure that your site is in good hands with us.

All Web sites that work under Apache with PHP running under nginx , regardless of whether you use WordPress, Drupal, Joomla, Typo3, Contao, Magento, shop goods, PrestaShop, Redaxo, etc. concrete5.

There is a small difference: For performance reasons, nginx does not support .htaccess files, ie, etc. Rewrite Rules are not placed directly in the nginx configuration. Here we come to you with our top support into play: we accept the nginx configuration for you and ensure that your site is in good hands with us.

It’s not magic: For the known content management systems there are proven nginx configurations, which only need to be easily adapted if necessary.

We create once per day from the logs of the previous day access statistics for your website, you can reach under www.yourdomain/awstats (password protected).

Of course you have, regardless of the ability to create their own statistics, eg with Google Analytics or Piwik . When setting up, we are happy to assist you.

It Goes Without Saying. Choose in our control panel the protected directory and create a user name and password is – done!

To measure the charge time there are different ways – some are browser plugins, partly to sites that perform velocity measurements. Most of these tools also give you the same advice on how you can improve the loading time of your website. But it could be that the tools in their measurements vary greatly, which is related to the server location from which the measurement is made: a server in Frankfurt will naturally provide a better result than one server on the West Coast of the United States.

GTmetrix – Website Performance Test and Optimization
Mozilla Firebug in combination with Google Page Speed
Uptrends testing tool for measuring the load time
Yahoo! YSlow Firefox add-on for speed optimization
pingdom Tools Site charging time and performance tests
avaris godot Sitelalert charging time check (long-term analysis)
Webpage test site performance test and optimization
Web Page Analyzer analyzes the page size and download time

First, you should measure the speed of your page (s. How can I measure the speed of my site? ). Most of the tools presented here provide guidance on optimization opportunities you – depending on the feasibility or cost – can work off piece by piece. Some of the possible measures consist, for example, CSS and JavaScript files together in each case to a file and then to minimize or optimize images without quality loss ( GTmetrix example, you can even equal the possibility to download the optimized images).

The best tips for optimizing the loading times can be found here: Best Practices for Speeding Up Your Web Site

To minimize CSS and JavaScript files, there are free online services, including:

CSS Compressor & Minifier
JavaScript Compressor

We provide you with a graphical Control Panel as well. It allows your website, databases, email and ftp accounts, etc. easy to manage via browser.

If you login via FTP, click the top-level directory on the same plane as the web / directory, where your website files, a directory named log /. There you will find the access logs of your website as well as the error log that can help you with the help of PHP errors eg.

We install by default the latest versions of PHP – FPM 5.5 Zend OPcache as a PHP cache. You get two dedicated pools for each (sub) domain with 32 x2 (64)MB RAM individually defined for each website.

Contract / invoice

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No, we do not charge any setup fee.

We will deduct the amounts invoiced an exclusively by direct debit from your Greek bank account. You must provide us with a debit authorization at checkout. Of course, you will get a proper invoice, we will either via email (PDF file) or – send a paper invoice by mail – a surcharge of € 2.50 per invoice (including 19% VAT..).
There is also an option to pay with your Paypal account but you will be additionaly charged the Paypal’s fees.

There is no contract. You are billing for 30 days minimum. If you bought extra features for your accounts, those will follow the billing circle of your domain. Of course you can also always stop billing for new features or more performance.

We will send a paper invoice you like an extra charge of € 2.50 per invoice (incl. 19% VAT.) By mail.

General questions

Since you share the Agency or the Managed Server package with no other customers, you can create any number of sites is limited only by available resources (disk space, CPU usage, etc.).

Cited.gr can offer infrastructures for High Availability and Load Balanced Services. Such implementations require minimum two servers (HTML sites) and can grow depending your needs (Load Balancing, Caching, DB servers, NFS, etc.)

Absolutely! We can e-mail you your monthly VPS perfomance including CPU, Memory, Uptime, Hard Disk I/O, Responce times, etc.)

We are located in Europe/Greece (GMT +2). If you decide to trust your valuable data to us you should consider that in order to have quick support / consulting you should stick within logical bussiness hours in European continent. Other than that you have nothing to fear. Your Server will be online and your services FAST! (24/7)

Questions about ordering

We provide your agency package or your managed server usually within two business days available, so that you can begin setting up your pages, email accounts etc.

Cited.gr doesn’t own any of the hardware. Instead we currently rent Virtual (and in some cases dedicated) Servers from trusted and well-known providers such as DigitalOcean, Linode and more.

In every case we choose the hosting location depending your GeoLocation in order to minimize responce times for your audience.

KVM. KVM is one of the most commonly used virtualisation technologies, and offers ‘full virtualisation’, meaning that you can do almost anything on it that you can do on a dedicated server.

While there might be cheaper solutions like OpenVZ theey can’t offer Container Privacy, Resources Reservation / Allocation, and can’t support our kernel and firewall optimizations.

Again, we offer high level Systems Administration. Can’t go with anything less than high level infrastructures…

 

Technical questions

You can select whether a LAMP system should we install (Linux / Apache / MySQL / PHP, so with Apache2 as web server) or a LEMP system (Linux / nginx / MySQL / PHP, so with nginx as webserver) for you.
In both solutions you can always choose MariaDB instead of MySQL.

We install by default the latest versions of PHP – FPM 5.5 Zend OPcache as a PHP cache.

Cited.gr takes care of maintenance, updates and backups of the Agency packages and Managed Server. The complete maintenance and updates (operating system and ISPConfig) are carried out as quickly as possible by our technicians. You must bring no Linux knowledge.

Furthermore, we take care of the nightly full backups of your managed server and – should this become necessary – to restore.

In addition, we also monitoring of the servers by and take care in consultation with you to adapt the system configuration (eg MySQL configuration, web server configuration) if, for example increases with time and the number of sites you host, the load ,

You get to your agency package or your managed server does not have root access, because we are responsible as a provider for the security and management of the system and the only way the proper functioning of the Agency or Managed Server package can ensure.

The nginx developers have made ​​performance reasons decided not to support .htaccess files. The problem would namely that on every page request in all directories that are in the path to the file you wanted to look past the top of your .htaccess file and it should then evaluate what would make the Web more slowly and produce more disk load nginx.
In addition, we have a .htaccess Converter program, which helps in converting even trickier .htaccess configurations

Contract / invoice

I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

No, we do not charge any setup fee.

We will deduct the amounts invoiced an exclusively by direct debit from your Greek bank account. You must provide us with a debit authorization at checkout. Of course, you will get a proper invoice, we will either via email (PDF file) or – send a paper invoice by mail – a surcharge of € 2.50 per invoice (including 19% VAT..).
There is also an option to pay with your Paypal account but you will be additionaly charged the Paypal’s fees.

There is no contract. You are billing for 30 days minimum. If you bought extra features for your accounts, those will follow the billing circle of your domain. Of course you can also always stop billing for new features or more performance.

We will send a paper invoice you like an extra charge of € 2.50 per invoice (incl. 19% VAT.) By mail.

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